Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as flowers, chocolate and gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase. In the first instance, contact us with details of your order and the reason why you wish to return the item. We will respond within 48 hrs and inform you how of our decision and how to return the item. Contact Us> > Exetended Policy>
Once you have placed your order, we will usually process andsent it within 48 hours. However, personalised orders are processed and shipped within 2-3 business days. href="https://azanacollection.com/pages/delivery-information">Read more>
You can do this by opening a returns ticket by email. Once the return is approved you will be sent a form to complete and details of where to return the item. We will also provide you with a dedicated support number should you require further assistance. Open a support Ticket>
Here at the Azana Collection our motto is “every purchase is a gift” whether it's an indulgence or something for that someone special …it will arrive beautifully presented.
So search our catalogue where you’ll find gifts for all occasions – Mother's day, birthdays, Father's day, valentine's day, weddings, anniversaries and more… and if you can’t find what you’re looking for, use our free request service!
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